Solutions / Services Consultant - ZeroFOX Baltimore, MD, USA Bookmark Share Print 351 1 10

Listing Description

This position focuses on providing platform optimization, customer training, platform implementation services, and advisory services to our customers globally. In this role, you will focus on working with our partners, mid-market customers and enterprise customers to deliver services both remotely via web and locally onsite, as the scope of the engagement prescribes.

ABOUT US

ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Reddit, Pastebin, Tumblr, YouTube, VK, mobile app stores, the deep & dark web, domains and more.

Led by a team of information security and high-growth company veterans, ZeroFOX has raised nearly $100M in funding from NEA, Highland Capital, Silver Lake Waterman, Redline Capital and others, and has collected top industry awards such as Red Herring North America Top 100, the SINET16 Champion, Dark Reading’s Top Security Startups to Watch, Tech Council of Maryland’s Technology Company of the Year and the Security Tech Trailblazer of the Year.

The ZeroFOX team is comprised of builders, communicators and innovators working together to make the world safe for people and organizations in the digital age. Want to join fast growing team in a rapidly developing market? View our current job openings and apply at: https://www.zerofox.com/careers/.Consistently deliver successful engagements which result in an informed customer that understands the benefits and value of the ZeroFOX Platform, has an optimized implementation tailored to their specific business needs and has been successfully transitioned from Sales to our Services and Customer Operations teams

Work with Sales and Customer Operations teams to define individual customer requirements, engagement schedules and service execution milestones

Build strong relationships with customers, partners, and team members

Provide regular updates to both customers and ZeroFOX Leadership on project progress

Create training documentation and provide hands-on training to the Customer

Deliver onboarding / implementation services and provide a smooth project transition to our Services and Customer Operations teams

Tailor platform optimizations and any customizations based on client requirements

Assist the Director of Global Field Support & Services in defining and/or enhancing service and methodologies based on lessons learned and feedback from customers

Leverage knowledge from multiple domains to provide customers with comprehensive solutions

Identify opportunities for additional products and services at existing Customers

Mentor and share knowledge with Customers

Perform integration development assistance to meet customer requirements

Develop Best Practices based on field experience

Required Qualifications:

BS in Computer Science or related discipline

Solid track record in designing, implementing, and supporting Enterprise level technical solutions for Customers typically obtained in 5+ years

Ability to take Customer requirements and deliverables and create a comprehensive Statement of Work

Experience with various scripting languages such as JavaScript or Python

Experience in RESTful APIs

Experience in leveraging data analytics products

Deep and evolving understanding of social media platforms with regard to business purpose, target audience, functionality, and user behavior

Ability to travel up to 50% to Customer locations for engagements

Working knowledge of networking and enterprise systems

Understanding of security domains (ex: malware, phishing, social engineering, threat analysis, steganography, etc.)

Ability to create and deliver detailed and professional Customer-facing documents and final report deliverables

Ability to build strong Customer relationships at many levels within the organization

Excellent verbal, presentation and written communication skills

Understanding of cloud system and hybrid cloud concepts

Technical aggressiveness, demonstrated ability to learn new technologies and business requirements

Demonstrated creative problem-solving ability

Experience managing multiple engagements and implementations

Ability to work effectively independently as well as in a team environment

Experience working with Fortune 500 companies

Prior experience in high growth organizations