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  • Business Transformation Officer (P3, Fixed-Term Rotational)

    World Food Programme

    Under the overall responsibility of the Lebanon Country Office management, with a functional reporting line to the senior Regional TEC officer at the Regional Bureau Cairo (RBC), the incumbent will be responsible to support the Country Office (CO) in the operationalization of SCOPE and related Digital Assistance Services (DAS) for WFP and/or partners in the Country Office (CO). This will include analyzing new requirements and functionalities for CO, coordinating, testing and ensuring the new features respond to the programmatic needs.



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  • Coordinate the implementation and operations of SCOPE/DAS in the CO, ensuring involvement of all relevant stakeholders units at CO, Regional Bureau (RB) and Headquarter (HQ) as required.
  • Support the budgeting, planning and deployment of IT and Telecommunications systems and services to support digital assistance, particularly cash-based transfers and the use of SCOPE;
  • Build and nurture relationships with the CO business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities;
  • Manage business expectations and oversee success of solutions, seeking ongoing opportunities to increase the business value from those solutions;
  • Communicate business objectives, requirements and process flows, to ensure common understanding and prioritization between stakeholders for their smooth implementation;
  • Project manage the deployment, implementation and scale-up of new solutions or new functionality with Technology Division (TEC) teams where applicable;
  • Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services;
  • Ensure the provision of enhanced business intelligence(BI)/analytics to support CO decision-making and risk mitigation measures, including the development and delivery of standardized dashboard and reports;
  • Collate data and contribute to the preparation of accurate reports on SCOPE/CBT investments and costs, providing information to inform decision-making by stakeholders;
  • Deploy the configured application for SCOPE beneficiary registration and card printing, as well as support POS operations and assist the business in project/intervention setup;
  • Support the implementation of the Beneficiary Service Desk tool to ensure calls from beneficiaries are attended to and organize the beneficiaries’ complaints, feedback, incidents and inquiries in a form of report to management;
  • Test and analyze SCOPE/DAS solutions and document the match against business requirements for quality, accuracy and enhancement purposes;
  • Identify learning needs and support capacity building initiatives for SCOPE/DAS and new related functionalities;
  • Manage a team of staff, providing coaching and training to ensure appropriate development and high performance;
  • Support the CO on Data Protection and Privacy issues, and other regulatory frameworks related to DAS.


  • Travel Up to 50%
  • Incentives Not provided
  • Clearance & Citizenship No requirements
  • Remote Work No remote work
  • Education Bachelors Degree
  • Salary Range Not provided

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