Director of Security Operations - Critical Start Plano, TX, USA Bookmark Share Print 313 1 9

Listing Description

We are looking for a Director of Security Operations to run our exceptional Security Operations Center (SOC) in Plano, TX. We have a strong team in our SOC with a great culture and very low turnover. The ideal candidate would be a good fit culturally with the team but also able to lead and motivate them. This person should be attentive to details, creative, and able to steer around potential obstacles before they become problems. Honesty and openness are a must. Communication is a regular part of the job so the ability to communicate effectively is required skill. The expectation is that the candidate has had plenty of experience, particularly in roles of leadership, directly in a Security Operations Center.Provide leadership and guidance to our highly talented team of SOC analysts

Set the vision and direction for the SOC while aligning to executive goals for Critical Start as a whole

Maintain solid working relationships with other internal teams to ensure the success of the Managed Detection and Response (MDR) service

Engage with customers when appropriate

Work with product and development teams to help drive improvements to SOC service quality, increase SOC efficiency, and ensure any challenges are addressed

Ensure SOC analyst onboarding and training is reviewed and adjusted as necessary to continually stay in tune with the changing threat landscape and bring improvements to SOC analyst quality

Regularly report on SOC metrics, improvements, and issues to executive management and other stakeholders

Review and coordinate any necessary revision to SOC processes and procedures and ensure documentation is kept up-to-date

Plan and stay ahead of company growth to ensure the SOC is always fully staffed