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  • Senior Security Engineer, Product Security


    Are you passionate about application security? Are you ready to secure the public cloud? Do you get a thrill out of discovering security vulnerabilities? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 130k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!


At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.

On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.


  • Grow our established bug bounty program into a highly visible, industry leading program by increasing researcher engagement, driving vulnerability management between Security Researchers and our global Engineering teams, analyzing trends in vulnerabilities and leveraging the bug bounty program to push for systematic fixes to common vulnerabilities.
  • Work with Zendesk Engineering to secure all customer facing applications, including cloud services, web and mobile technologies.
  • Assist in the vulnerability management process including triaging identified vulnerabilities and tracking them through the vulnerability lifecycle. Work with Engineering to mitigate potential threats/vulnerabilities.
  • Be the voice of Zendesk Security while responding to customer security questions and issues. Respond to incidents/breaches as needed and work with teammates to investigate them.
  • Perform threat modeling and review software design in partnership with Zendesk Engineering. Partner with Zendesk Engineering through our Security Champions program to foster a security culture and to help our engineers improve their security posture.
  • Work on a globally distributed team in a fast-paced and flexible environment.


  • Travel No travel
  • Incentives Stock options
  • Clearance & Citizenship No requirements
  • Remote Work No remote work
  • Education No requirements
  • Salary Range Not provided

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