Listing Description
· Provide first and second level support and Cyber Threat Intelligence (CTI) services to our global customer base.
· Demonstrate an independent ability to troubleshoot & investigate incoming requests within strict SLA boundaries.
· Educate and empower our customers, guiding them through the features of our software and advising on best practices.· Create and manage escalations to intelligence teams, product managers and R&D teams.
· Maintain communication with other teams to keep everyone aligned about client feedback and any important technical problems.
· Provide first response analysis using proprietary platform and browsing deep/dark web sites following customers’ requests.
Listing Details
- Salary: $70000 - $90000
- Citizenship: Us Citizen
- Incentives: Bonus
- Education: No Requirements
- Travel: No Travel
- Telework: Optional Telecommute