Customer Success Manager - Siemplify New York, NY, USA Bookmark Share Print 288 1 8

Listing Description

Join Siemplify if you’d like to help shape the next era in Cyber Security. Make a difference in how companies across the globe protect and mitigate against cyber threats. Joining Siemplify means becoming part of a fast-paced, technologically savvy team.

Requirements

A minimum of 5 years of experience as Customer Success Manager/ Post Sales related background within Cyber-security/ IT industries.

Proven ability to manage complex implementation and on boarding projects

Excellent verbal and written communication skills

Strong technical and analytical skills

Skilled in problem-solving and decision making

Self-starter, capable of thriving in a small, dynamic, and high growth startup environment

Willingness to travel 30% of the timeCreate and maintain long-term relationships with assigned customer accounts

Assess the technical environment and requirements of the customers while facilitating smooth implementation

Analyze customers’ needs and suggest best practices

Train customers to use and utilize the platform capabilities

provide feedback from customers to the Product and Engineering teams

Support customer needs on-site as per demand

Perform quarterly systems and service reviews