Listing Description
The Company:
FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. FireEye has over 5,800 customers across 67 countries, including more than 40 percent of the Forbes Global 2000.
The Role:
FireEye seeks experienced IT professionals with strong technical and project management skills, a track record of exemplary performance, and excellent written and verbal communication skills.
As a Service Transition Manager (STM), you will be responsible for ensuring that new clients have a fantastic first 90 days with FireEye. You'll work side-by-side with a team of top-notch security experts to lead the service initiation, optimization, and stabilization as the client settles in for a long, happy relationship with us. You will work with significant clients in the Fortune 1000 and should be comfortable in a 24x7x365 operational environment, following existing and establishing new processes and procedures, and having a customer service and operational mindset.
Do you want to be on the front lines of cyber security? Are you looking for a chance to make a difference every day? Join FireEye as a Service as a STM and become part of a rapidly growing and successful team focused on today’s emerging cyber security threats!
Responsibilities:
Manage the technical onboarding activities for new FireEye as a Service (FaaS) clients, including technology architecture design, deployment, and optimization
Focus on general onboarding setup, technical planning and ensuring the client is prepared to rack, stack and configure FireEye as a Service appliances.
Develop the technical project plan based on expectations set with the client and information shared by client
Work with the client and ensure all information is gathered to create their portal accounts. Through continued collaboration with the client use the network and endpoint templates to get more details on the client’s security posture. Document all information derived in the project plan on our internal tracking systems.
Provide operational oversight of onboarding-related service delivery and ensure related deliverables are timely and of high quality
Periodically review client technology deployments for proper functionality and optimization
Capable of leading and tracking numerous projects with divergent schedules
Able to lead service initiation and onboarding related activities
Able to deliver succinct and fact-based communications, both verbally and in writing
Able to successfully interface and establish rapport with clients (internal and external)
Able to quickly master, simplify, and communicate the value proposition of complex subjects to clients
Able to use formal project management skills in planning, tracking, and reporting on project progress
Able to evaluate customer needs, coordinate design for a solution, and clearly communicate solutions
Capable of codifying customer needs across accounts and use them to drive service delivery
Knowledge of tools and technologies used for enterprise security
Understanding of current information security challenges and solutions
Requirements:
Bachelor’s degree in a technical discipline
3+ years of experience with network security design and architecture
Thorough understanding of computer networking and protocols
Familiarity with Unix and Windows operating systems
Understanding of the components that comprise a successful information security program
Familiarity with information security principles and risk management
Understanding of security controls for common platforms and devices, including Windows, Unix, Linux, and network equipment
Technical background in network administration, systems administration or development
Mastery of Unix and Windows operating systems
Minimum of five years of information technology experience
Additional Qualifications:
Willingness to travel up to 20%Manage the technical onboarding activities for new FireEye as a Service (FaaS) clients, including technology architecture design, deployment, and optimization
Focus on general onboarding setup, technical planning and ensuring the client is prepared to rack, stack and configure FireEye as a Service appliances.
Develop the technical project plan based on expectations set with the client and information shared by client
Work with the client and ensure all information is gathered to create their portal accounts. Through continued collaboration with the client use the network and endpoint templates to get more details on the client’s security posture. Document all information derived in the project plan on our internal tracking systems.
Provide operational oversight of onboarding-related service delivery and ensure related deliverables are timely and of high quality
Periodically review client technology deployments for proper functionality and optimization
Capable of leading and tracking numerous projects with divergent schedules
Able to lead service initiation and onboarding related activities
Able to deliver succinct and fact-based communications, both verbally and in writing
Able to successfully interface and establish rapport with clients (internal and external)
Able to quickly master, simplify, and communicate the value proposition of complex subjects to clients
Able to use formal project management skills in planning, tracking, and reporting on project progress
Able to evaluate customer needs, coordinate design for a solution, and clearly communicate solutions
Capable of codifying customer needs across accounts and use them to drive service delivery
Knowledge of tools and technologies used for enterprise security
Understanding of current information security challenges and solutions
Listing Details
- Salary: $90000 - $110000
- Citizenship: Us Citizen
- Incentives: Both
- Education: Bachelors Degree
- Travel: Travel 25
- Telework: Optional Telecommute