Listing Description

The Senior Security Associate is a member of the Security Team, and helps support the Security Team in the provision of holistic security and risk management services at multiple WeWork locations. This position reports to the Senior Building Operations Manager for Mexico, based in Mexico City.
Responsibilities
The Senior Security Associate helps support the security team for WeWork, to include physical security, crisis management, and technological and operational security design and implementation. The Security Leads main responsibilities involve administration and maintenance of multiple systems, including access control, CCTV, service management systems and ticketing software. WeWork locations and members are our core clients, and  part of the responsibilities for this role is enabling new building openings and ensuring the security of established locations through such work.

Responsibilities

Support Managing all service requests for repairs, maintenance and projects
Support Managing the Local security Salesforce (helpdesk) ticketing system
Troubleshoot security problems and assess the need for external service
Assign access cards to new employees, cleaners and contractors
Follow up to the Scheduled dates for service, work reviews and building reviews
Assist in the execution of security upgrade projects
Track trends in tickets and service needs to assess changes in our hardware or applications
Coordinate with security and technology vendors to ensure timely completion of services/projects


Experience

2+ years experience in Security operations in a corporate environment
Experience managing (installing, programming, and troubleshooting) access control software
Experience managing and/or monitoring CCTV systems
Experience with helpdesk applications and service management software
Understanding of basic networking concepts (IP addresses, MAC addresses)
Highly proficient in all Microsoft applications - have the ability to learn and use new platforms
Ability to liaise in a professional manner with WeWork members, execs, and external safety and security organizations and vendors.
Demonstrated high level attention to detail and strong organization skills
Ability to multitask across multiple platforms, departments, time zones, and cultures when necessary
Understanding that Security is a 24/7 function - working nights and weekends may be required on occasion as well

Preferred Experience
Experience with S2 Access Control System
Experience using Salesforce ticket management system
Experience with Google apps and programs

Bachelor's Degree