Listing Description

Job Description & Responsibilities

If you are motivated, have strong initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you. You will be part of an exciting team helping shape one of the world’s strongest trading and brokerage brands.

The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to:

• Resolution of client inquiries via telephone, e-mail, and online chat for Free of Payment and Global Asset Transfers, as well as Cash Transfer related client support


• Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences and breaks.


• Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)


• Ensure query resolution till completion within agreed service levels and client satisfaction.


• Commit to a culture of continuous improvement centered on client service.


• Deliver excellent client service while continuously challenging our process efficiency and behavior.
  
  

Qualification & Skills

• Education: Bank/ commercial apprenticeship


• Previous client service experience within the financial and security service industry in Settlement (Securities transfers of all kinds) and/or Cash transfers preferred but not required.


• Passion for dealing with clients and understanding of securities and global custody products


• Can-do mentality with proven ability to increase client satisfaction (you`re a keen observer and problem solver) and with a flair for new technologies


• Strong problem-solving skills and ability to work under pressure


• Focused on client service and timely resolving of client inquiries


• Adaptable, motivated, self-directed and driven (always staying up to date and improving)


• Fluent in German and English (any other EU language is a plus)