Listing Description
Key Responsibilities
Develop and implement system enhancements that will improve the capabilities, performance, and reliability of automations
Define, design, and implement automated solutions
Create action requests and purchase requirements; place orders with common carriers
Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use
Create testing plans and test against and document automation scripts and programs
Design and develop automation scripts and programs in support of Rackspace and its customers
Create a series of automated actions that will allow for faster deployments and service restoration for the customer
Develop against current versions of the platforms supported by Rackspace
Contribute new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area
Focus on a specific feature area or component
Influences functionalities that make broad contribution to our product and service offerings
Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts
Collaborate and share knowledge with other Engineers and Administrators on the support floor
Person Specification
Knowledge
Proficient knowledge of Network fundamentals, including diagnostics with OS system tools
Proficient knowledge of server DNS, SMTP, and TCP/IP
Proficient knowledge of DNS, including diagnostics with system tools
Proficient scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go
Proficient knowledge of Project Management methodologies
Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
Proficient knowledge in the application of current and emerging network software and hardware technology and protocols
Requires expanded conceptual knowledge in own job discipline and broadens capabilities
Understands key business drivers; uses this understanding to accomplish own work
Skills
Passionate about technology and has a desire to constantly expand technical knowledge
Ability to resolve a wide range of issues in imaginative as well as practical ways
Detail-oriented in documenting information and practice good follow through techniques
Able to handle multiple tasks and prioritize work under pressure
Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
Strong written and verbal communication skills, both highly technical and non-technical
Ability to make appropriate decisions considering the relative costs and benefits of potential actions
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Listing Details
- Citizenship: Not Provided
- Incentives: Not Provided
- Education: Not Provided
- Travel: Not Provided
- Telework: Not Provided