Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.
That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.
With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.
Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.
Join us on our mission to put truth into action at www.alida.com and @alidaTXM.
This is an exciting role based in our Manila office and will be reporting directly to our Sr. Manager, Security.
Other interesting things to know!
This is a rare opportunity to join a small and dynamic team with exposure to all areas of security related to SaaS business. This can involve working on securing the corporate environment, the products, and all aspects of security as it relates to Alida.
At Alida we value our staff and encourage continued professional development. We will consider supporting continued professional learning, such as IAPP study and certifications or anything else you might think of that can add value to your role within the organization.
This is a fully office based role, intended to follow the Eastern time zone (overnight shift).
Key Responsibilities:Leading efforts to answer security questionnairesAssisting Sr. Management with reviewing contracts and agreementsMaintaining a list answers to common security questions in Alida’s databaseOverseeing security queue of tickets and cardsCoordinating with the privacy team on addressing security reviews and DPAPreparing weekly and monthly reports for the executive teamAssisting senior management with communication with staff on security advisoriesWork with application security engineer to triage security defects and vulnerabilities Work with the IT team to remediate weaknesses on the corporate environmentContributing toward the annual security road mapCoordinating security efforts across the different business unitsAssist management with security strategies to ensure the protection of the organization's assets and dataMonitor security threats in the corporate environment and implement appropriate countermeasures to mitigate risksAttend team meetings in PST timezone
Desired Skills and Experiences:Has (3 yrs +) experience and demonstrable experience in security or ITExperience working with Microsoft Defender or similarAbility to quickly learn security procedures and controlsComfortable with repetitive tasks such as filling out security questionnairesBasic understanding of industry-standard security frameworks, such as OWASP, NIST, and ISO 27001Excellent written and verbal communication skills in English
Bonus Points if you have experience in the following:Security certification such as Security+, CEH, SSCPExperience working with SNYKExperience with DependabotEngage with security team to evangelize security best practiceExperience with defectdojoExperience working with IntuneExperience working with SentinelFamiliar with CRM, ERP systems such as salesforce, JIRA, Atlassian
We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
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