Listing Description

We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Seattle, WA! This position requires working on sight full-time from Seattle, WA. 

JOB DESCRIPTION: 

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill this position that will be working on a team providing 24/7 coverage. This is a full-time position working 12-hour Day shifts including coverage of weekends and holidays. Schedules will be established in advance.

RESPONSIBILITIES: 

• Act to support threat management and emergency response and be the first point of contact for client security needs. 


• Monitor and manage camera system, access control technology and other security tools


• Advise and take action addressing unknown visitors, phone calls, and other contacts


• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 


• Provide a high standard of customer service delivery for clients, guests, and staff


• Ensure client deliverables are met across the full suite of security services 


• Proactively communicate with clients regarding risks to personnel, property, or privacy


• Ensure completion of any client required plans, surveys, or reports.  


• Assist with customer service issues to ensure a consistently high level of service 


• Communicate with co-workers, management, clients, and others in a courteous and professional manner.


• Conform with and abide by all regulations, policies, work procedures and instructions.

REQUIRED QUALIFICATIONS:  

• All required licenses and certification requirements, including: 


• Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use. 
  
  
  
  • This is an armed position.  Candidates must be current or retired law enforcement or possess a current Concealed Pistol License (CPL) issued by Washington State Department of Licensing.
  
  
  • Must be eligible to obtain and/or maintain a Washington State Armed Guard Card.
  
  
  • Must hold or be able to obtain CPR/FA training or higher 
  
  
  
  

• Experience in successful project management, participating in a small team environment 


• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.  


• A successful track record operating within a high-touch, customer service environment 


• Appropriate professional bearing and customer service skills 


• Demonstrated computer skills, including Google Suite and MS Office applications.  


• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy 


• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy 


• Excellent written and verbal communication skills, including comfort working with senior leadership 


• Skilled in synthesizing facts, concepts, and principles 


• Emotional intelligence and a customer focused approach. 

PREFERRED QUALIFICATIONS: 

• Bachelor’s Degree in a related field or relevant experience


• Executive Protection and/or Tactical training preferred


• Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)


• Current WA state guard card and armed endorsement 


• Experience with physical security and alarm systems

PRE-EMPLOYMENT REQUIREMENTS: 

• Must be eligible to work in the United States


• Must complete a background investigation

COMPENSATION & BENEFITS 

• 100% Employer paid medical, dental, and vision benefits


• Medical selection of PPO or HDHP, including HSA employer contribution


• Medical FSA


• Dependent Care FSA 


• Employer-paid insurance: life, STD, LTD, and AD&D 


• 401k including employer match & immediate vesting


• 11 paid holidays 


• Paid leave (vacation, sick, parental) 


• Annual Health & Wellness Benefit


• Generous Fertility/Adoption benefit


• National discount employee program


• Employee Assistance Program for personal needs


• Access to Learning Management System