Listing Description
Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
We are looking for a dedicated, ambitious, and self-driven Technical Account Manager (TAM) to join the Customer Success team. The TAM is a technical liaison focused on helping our customers achieve success by serving as a technical subject matter expert and advocate for them. By using your knowledge of cybersecurity, you'll provide technical advice to practitioners who monitor and secure critical infrastructure and become a Dragos Platform power-user to help them use the technology effectively.
As a TAM, you will work closely with our customers, build relationships, become a trusted advisor, promote product adoption, help achieve their technical goals, and assist in overcoming their operational challenges.
You will have an intimate knowledge of your customers’ environment, learn and have a robust knowledge of the Dragos Platform and service offerings, and understand the opportunities and challenges our customers face. You will monitor deployments, make product and service recommendations, prove ROI and value, and build reference accounts. You will provide custom content such as dashboards and best practice guidance while solving technical needs real time. The TAM is instrumental in providing feedback and insights to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities. If desired, you will also have the ability to contribute to the research and development of new content such as protocol dissectors and threat detections.
Responsibilities
Requirements
Compensation
Dragos is the Industrial Cybersecurity expert on a relentless mission to safeguard civilization. In a world of rising cybersecurity threats, Dragos protects the most critical infrastructure – those that provide us with the tenets of modern civilization – from increasingly capable adversaries who wish to do it harm. Devoted to codifying and sharing our in-depth industry knowledge of ICS/OT systems, Dragos arms industrial defenders around the world with the knowledge and tools to protect their systems as effectively and efficiently as possible. Founded by world-class industrial intelligence experts, Dragos has the industry’s largest team of ICS/OT practitioners who have been on the front lines of the world’s most significant industrial cyber-attacks.
Diversity, Equity, and Inclusion is a core value at Dragos, and we are passionate about building and sustaining an inclusive and equitable working environment for all. We know that every member of our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions. Not only does a Diversity, Equity, and Inclusion focus enrich our environment and teams, but it is also critical in our success as we defend adversaries all over the world. The broad range of ideas, experiences, and perspectives is critical to our success.
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws.
Listing Details
- Salary: $110000 - $110000
- Citizenship: Not Provided
- Incentives: Bonus
- Education: Not Provided
- Travel: Not Provided
- Telework: Full Telecommute