Senior Staff Engineer, Authentication and Security - Zendesk United States Bookmark Share Print 1417 0 0

Listing Description

The Security Development team at Zendesk build and maintain secure, reliable, and easy to use authentication and security features for all of Zendesk’s customers, products and services. 

We’re looking for a top-tier backend engineer to assist in determining technical direction for our login experience and authentication systems. This individual will be relied upon to understand high-scale, interconnected systems and drive forward projects to change those systems safely and effectively, while accounting for cost, reliability and security impact.

We are seeking an engineer who is an excellent communicator capable of presenting technical concepts and constraints to different audiences - product managers, engineers, designers, program managers, and engineering directors/VPs. We will often be looking to you to advise us on how best to navigate a changing world! Having a solid understanding of security and authentication is a must for this role.

What you’ll be doing

• Work with architects, product managers, designers, and engineering managers to establish and communicate a technical vision for Zendesk’s login experience.

• Provide technical leadership to a closely knit and diverse team to deliver value to our customers by crafting and building a secure, easy-to-use login experience.

• Deliver enterprise grade software and experience some of the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.

• Proactively motivate changes to improve system reliability, stability and performance, and also foster standard methodologies, high quality code, and appropriate test coverage among other technical contributors.

• Mentor engineers across teams and disciplines, and provide suggestions to improve team efficiency.

What you bring to the role

Required:

• Proven experience in a large-scale software development environment focused around security or authentication.

• Sound understanding of web authentication patterns and good knowledge and awareness of the latest trends in browser security.

• Passion for code quality and implementing effective testing and validation practices to ensure systems always remain reliable.

• You’re a highly effective communicator, both in written form and verbally; you are able to communicate technical concepts to a variety of audiences.

• You believe building phenomenal software is a team effort and you enjoy mentoring and learning from others through pairing, code reviews, and tech talks.

Preferred:

• Prior experience implementing multi-tenant authentication systems at scale in a SaaS environment.

• Expert knowledge of Javascript, HTML, and CSS.

• Experience with Ruby, Scala, or Go.

• Experience with Kubernetes, AWS, and Docker.

• Experience with evented architectures using Kafka, RabbitMQ, or similar tech.

• Knowledge of site reliability engineering practices around monitoring, alerting, and application capacity management.

Tech Stack

• Our code is a split between Ruby on Rails and microservices written in Scala and Go

• We use AWS Aurora to store data in MySQL and Kafka to stream events between services

• We use Kubernetes and AWS to deploy and scale our applications
  
  

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

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