Listing Description

About this role:

In a virtual environment intended to support curriculum-related questions, "Learning Assistants" play an integral role in building trust and executing engagement with students to "assist" their "learning" experience. Learning Assistants have an opportunity to play a more virtual-friendly role that directly relates to the Bootcamp journey and adds meaning to our pedagogy of learning in a virtual capacity.

Skills & Requirements:

• Excellent written and verbal communication skills.


• Excellent organizational skills.


• Ability to self-manage daily remote work.


• A thorough, detail-oriented work style.


• Proficiency with software engineering tools.


• Ability to attend and contribute to virtual meetings.


• Ability to analyze complex technical information.


• Ability to diagnose and troubleshoot complex, technical problems quickly and efficiently.


• A logical, analytical, and creative approach to problem-solving


• Have a patient and positive attitude.


• Able to infuse empathy, support, encouragement, and fun into the learning environment.


• Minimum of 6 months of work experience or graduation from a Bootcamp style program.


• As listed below, experience with specific technologies for your program of application.  

What You Will Do:

• Prepare and stay updated with specific curriculum and core concepts of your assigned support program.


• Contribute to team-wide support goals by meeting and exceeding personal key performance indicator goals.


• Provide world-class student support while adhering to our support model to solve and respond to curriculum-based technical questions.


• Craft easy-to-understand responses that guide students to discover the answer to their questions.


• Attend and contribute to daily meetings at the start and end of every shift.


• Contribute to a culture of trust by adhering to all operational and system procedures.


• Collaborate with other team members to troubleshoot, support, or redirect students' questions. 


• Attend training and development sessions as determined by management..


• Infuse empathy, support, encouragement, and fun into the students' learning progression.


• Be available to work days, nights, or weekends and holidays as necessary.

Logistics:

• This is a remote, part-time position (W2-based employment). You may work from anywhere!


• A laptop, camera, microphone/headset, and reliable high-speed internet access are required.


• Personalized scheduling! While shift start and end times are predetermined, you choose the days and shifts you'd like to work!


• Hourly employees with 2u/EdX are limited to a maximum of 29 hours worked per week.

Learning Assistant Scheduling:

Learning Assistants will work on a predefined, personalized shift schedule each week. Based on availability, Learning Assistants may choose any combination of days and shift hours. 

Learning Assistants must commit to working a minimum of 8 hours each week. (To best meet the needs of our learners, shift start and end times cannot be modified.)

Shift Start and End Times:

• 12a - 5a ET - 5 Hours


• 5a - 10a ET - 5 Hours


• 10a - 6p ET - 8 Hours


• 6p - 10p ET - 4 Hours


• 8p - 12a ET - 4 Hours

Other Perks:

• Maintain your current career while teaching


• Hone your own skills by teaching and mentoring others


• Expand your network by joining the thousands of industry professionals who make up our Instructional Staff


• Experience the gratitude and fulfillment that comes along with teaching and giving back to the tech community


• Management Skills development


• Conflict resolution development


• Coaching and mentoring

Our Learning Assistants support students enrolled in University Bootcamps across the globe in the following areas:

• Cyber Security
  
  
  
  • Networking with packet analysis, wireshark, router and switch configuration
  
  
  • Systems with Windows and Linux
  
  
  • Cybersecurity with secure network design and architecture, vulnerability assessment, and cryptography
  
  
  • Ethical Hack and Penetration with Kali Linux, Metasploit, or Burp Suite
  
  
  • Programming and Scripting with Python Program and Bash Scripting
  
  
  
  

Hourly salary only: The anticipated hourly salary for this role is $20hr. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.