Listing Description

Responsible for managing a team of Analysts for a specific service line / team, working to streamline operational workflows, and delivering high quality service to our clients.

WHAT YOU'LL DO

• Manage the allocation of work/capacity of a team of Analysts


• Provide ongoing communication, collaboration, and leadership for the team


• Communicate/meet with clients, as needed


• Be the liaise and business advocate between Security Operations and Engineering


• Support the implementation of new service capabilities and SOPs


• Manage new client and operation requests, as needed


• Ensure quality assurance of new fixes and product enhancements


• Assist in the hiring, training, and development of new staff


• Educate, coach, and share knowledge with other team members


• Provide career development opportunities to help team members excel in their careers.

QUALIFICATIONS

• 2-3 years of experience in the industry


• 1+ years leading people in a technical operations capacity as a team lead


• A track record of ownership, accountability, and success.


• Able to form relationships with a variety of personality types to motivate a diverse team.


• Highly self-motivated and directed; able to identify an issue and tackle it proactively.


• Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.


• Excellent written and verbal communication skills with an emphasis on communicating technical concepts to others


• Excellent attention to detail and organizational skills


• Success in communicating with customers, including “C” level leaders


• Experience using investigative tools, such as WhoIs and Traceroute


• An understanding of key internet technologies including DNS, HTTP and other similar technologies


• An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more.


• Knowledge of domains, internet protocol, and online brand management (i.e. domain monitoring, understanding of trademarks, IP rights, etc.)


• Advanced computing skills / the ability to learn how to use our in-house proprietary software


• Familiarity with support ticketing systems and troubleshooting procedures.