Listing Description

Junior Security and Fraud Prevention Analyst 

Client Operations - Security and Fraud Prevention (SFP) 

IBKR seeks a Client Operations - Security and Fraud (SF) Analyst to join our team. The ideal candidate is motivated, analytical, and methodical, with a financial services industry background and a professional demeanor. In addition, leading candidates display passion, integrity, commitment and a drive to deliver a positive, differentiated service.

You will join an exciting team helping to shape one of the world's strongest trading and brokerage brands. 

Your Responsibilities:
 

• Proactively handle exceptional client inquiries via callbacks, using verbal and video client verification 


• Escalate client inquiries about IBKR's security system via tickets. 


• Problem management with a focus on security protocols and practices. 


• Escalate suspicious client activity or behavior to Senior SFP Analysts. 


• Proactive tracking of fraud cases and emerging trends. 


• Create on-the-job training and fraud awareness material. 

Qualifications and Experience: 

• Two-plus years experience in an information or fraud prevention role. 


• BSc in STEM (Science, Technology, Engineering and Mathematics) is preferable.


• Proficient in Windows and/or macOS computer systems and basic office applications. 


• Maintain up-to-date knowledge of the security industry as it relates to IBKR, including: 




• Social Engineering 


• Fraud Schemes 


• Mobile Security 


• Information Security 




• Languages: Fluency in English. French desirable. Any additional language is a plus. 

Required Skills: 

• Analytical approach to problem-solving. 


• Organized, practical, and with strong attention to detail. 


• Excellent communication (spoken and written) and interpersonal skills 


• Ability to engage and maintain a conversation with clients 


• Ability to build rapport, handle objections and actively steer communications to collect the required information 


• Ability to learn and adapt to new information and technology platforms 


• Navigate multiple computer applications while interacting with clients 


• Personality: Self-confident, self-motivated, extroverted, flexible, and able to work independently in a team-oriented environment. 

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