Cybersecurity Engineering and Operations Advisor - Dell Mexico Bookmark Share Print 423 0 0

Listing Description

The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Join us as a Cybersecurity Engineering & Operations Advisor on our Active Directory and Authentication Infrastructure Services team in Mexico to do the best work of your career and make a profound social impact.

What you’ll achieve

The Cybersecurity Engineering & Operations Advisor will directly interface on customer’s requests, problem investigations, and incident tickets; provide security first-answer and support of events or requests; own the process for provisioning and de-provisioning of access to systems; including troubleshoot access across multiples systems and groups; and lead the implementation of infrastructure, applications, monitors, security controls, and other project deliverables based on cybersecurity standards, policies, and requirements.

You will:

• Assist and perform testing of solutions, recommend improvements, and support the deployment of changes by following Dell’s change and release management processes
• Serve as operations level-3 support for assigned technologies, by leading the root-cause analysis efforts, troubleshoot and restore services, or implement workarounds as needed
• Manage the infrastructure and software lifecycles, including setup, maintenance, end-of-life retirements, replacements, and upgrades
• Effectively communicate, to stakeholders and executives, the implications, dependencies, and business implications of events impacting our infrastructure, security, or other policy-related topics.  
• Develop and maintain the operational procedures, standards, and policies, that are needed for the daily operation of assigned cybersecurity systems
• Manage customer-related escalations and lead their resolution
• Ensure all service management procedures are being followed and Service Level Agreements (SLA’s) are met
• Ability to perform a variety of tasks and willingness to work extra hours in emergency situations or during on-call shifts

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years of professional experience deploying and maintaining applications in large Linux environments
• 5+ years Linux experience with emphasis in administration of Network Information Service (NIS) directory services and access controls
• Must be able to meet the ISSM requirements as documented in the National Industrial Security Program Operation Manual (NISPOM)
• Excellent problem-solving skills, with the ability to diagnose and troubleshoot technical issues
• In-depth knowledge and understanding of IT systems, domains, enterprise applications, DNS, and Networking
• Able to effectively perform knowledge transfers and train peers regarding areas of expertise

Desirable Requirements

• Bachelor's degree in computer science or related field is preferred. Equivalent work experience can be substituted for educational requirements
• ITIL V3 Foundations, or above, certified
• Customer-oriented with a strong interest in customer satisfaction
• Strong verbal and written communication skills. With emphasis on technical writing skills and the ability to explain complex technical concepts to nontechnical teams
• Ability to learn new technologies and concepts quickly with or without formal training
• Functional knowledge in one or more cybersecurity technologies. For instance, enterprise end-point security products (i.e. Virus Scan, Anti-Spyware, Host Data Loss Protection, Endpoint Encryption, etc.) Security Information and Event Management (SIEM) systems, firewalls, Web Proxy, and E-Mail and Web Gateway.