Listing Description

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Moving is one of the most universally relatable problems. Most of us have moved at least once and everyone thinks moving is painful. Updater is solving that pain at scale. We’re a well-funded and growth-focused company, with technology that touches nearly 50% of all household moves in the US annually, and we’re growing quickly. We’ve redefined an age-old industry and thousands of moving companies depend on our category-leading platform.

We are looking for a Staff, Security Program Manager to join our growing team. This role will extend beyond traditional TPM requirements - project delivery, clear communication, and executive stakeholder management - and is responsible for driving program operations across the Security, Compliance, Software & IT, and DevOps departments. This role will partner with each division of Updater to ensure the delivery of mission-critical security and compliance requirements. This role has the opportunity to transform operations across multiple departments impacting multiple divisions (business units) in a fast-moving high-growth environment. 

About the Role

• This role is responsible for building the following functions across departments reporting to the CISO
  
  
  
  • Technical Project Management 
  
  
  • Cross-Departmental Operations
  
  
  
  


• Operational Responsibilities
  
  
  
  • Quarterly OKR Planning – Creation, and sign-off of Quarterly roadmaps of programs/projects planned for the year
  
  
  • Processes-Oriented Delivery – Design of repeatable & predictable processes for initiation, tracking, governance, review, and delivery of initiates and OKRs.
  
  
  • Predictable Delivery - Design of repeatable & predictable processes for how the functions organize and deliver predictably (ie. blue time / red time). 
  
  
  • Delivery Risk Management - Design a clear and concise risk management routine so that priority risks are not lost in a high pace environment.
  
  
  • Maturing Department Operations - Transformation of traditional processes and tools to agile processes and tools to ensure timely and high-quality delivery of programs/projects based on iterative, feedback-loop-based development paradigms. 
  
  
  • Automation - Leaning into automation to reduce the operational burden of project delivery freeing up time for delivery without sacrificing planning and clear communication.
  
  
  • Progress over Perfection - Institution of a culture of continuous improvement and data-driven decision-making
  
  
  • Financial & Staffing Plan - Ensuring that there is clear alignment between Finance, PeopleOps, and other stakeholders on the financial and hiring plan across all departments.
  
  
  
  


• Measuring Success
  
  
  
  • Each director can forecast the delivery of initiatives on a 4-week horizon with 80%+ confidence 
  
  
  • Predictable monthly data-driven reporting on compliance implementation & operations to the CISO and executive stakeholders 
  
  
  • Weekly delivery reports to the CISO
  
  
  • Weekly updates to the TPM team at multiple Divisions 
  
  
  • Driving the adoption of Agile (or alternative) disciplines to departments reporting to the CISO
  
  
  • Expanded sphere of influence in driving security initiatives across the company
  
  
  
  

About You

• Characteristics to be successful in this role
  
  
  
  • 5+ years of security program management experience
  
  
  • Agile Project Management experience
  
  
  • Ability to lead with influence vs. authority
  
  
  • Strong analytical skills
  
  
  • Experience in high growth tech org environment 
  
  
  • Experience working in org under multiple compliance requirements
  
  
  • Clear and effective executive communication skills
  
  
  • Comfortable in an ambiguous environment and know how to balance the needs for planning with a bias for action
  
  
  • Have a growth mindset and will deliver on the overflow responsibilities from senior security leadership (Director +)