Helpdesk Technical Support Physical Security - Wachter, Inc. Lowell, AR Bookmark Share Print 12 0 0

Listing Description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
 
Wachter is accepting applications for a Helpdesk Technical Support position. Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management technical and operational support.
 
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.  

Benefits Package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Teladoc & TriaHealth
  • Company-Matched 401(k) and IRA Retirement Savings.

    • Requirements:
  • Highschool Diploma or equivalent required.
  • 3-5 years of voice, data, security, alarm, access control, and or electrical field experience.
  • Able to work: 8 am – 5 pm Monday through Friday in our Lowell, AR office, with occasional OT available or on-call rotations.
  • Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Strong attention to detail, organizational, and follow-up skills.
  • Efficiently read and decipher manufacturer instructions.
  • Knowledge of Analog / IP CCTV, Access Control, Fire Alarm, and Intrusion.
  • Must type at least 40 WPM.
  • Cisco, Juniper, March, Verint, Edwards, Bosch, Kiddie S2, Axis knowledge a plus.
  • Experience with Network switch programming.
  • IP camera programming experience.
  • Manufacturer certifications a plus

    • Responsibilities:
  • Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
  • Provide troubleshooting support to field techs via phone system calls, emails, and ticketing systems. Must be able to apply problem-solving skills to a broad array of components and systems.
  • Implement, change, and create processes for different project needs when they arise.
  • Configure and program hardware remotely.
  • Ability to execute and or create programs and scripts.
  • Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center or large retail environment.
  • Other responsibilities might include control panel programming, alarm system design and documentation, inspection documentation review, and support training for new techs
  • Assist with any other technical needs for the teams as they arise.
  • Perform any other duties not specifically stated herein, but which your supervisor may assign.

    • Listing Details

    • Citizenship: Not Provided
    • Incentives: Not Provided

     

    • Education: Not Provided
    • Travel: Not Provided
    • Telework: Not Provided

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