Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com
The MDR Quality Assurance Analyst is responsible for performing organizational analytics in support of the adherence to established processes and procedures that guide the delivery of the Sophos MDR service. You will accomplish this by analyzing and reporting on metrics/data relating to MDR Operations work items and Key Performance Indicators and as a means of identifying opportunities for improving process fidelity and achieving key objectives of the MDR business unit.
What You Will DoCommunicate complex information, concepts, and metrics in a confident and well-organized manner through verbal, written, and visual means, and tailored to the audience including multiple levels of leadershipThoroughly audit and review customer cases, analyzing each step of the MDR Threat Investigation process as a means of identifying accuracy and adherence to established proceduresDevelop and implement policies, standards, and strategic plans in support of MDR business objectives, and aligned to organizational requirementsTranslate analytics into actionable insights and develop performance improvement plans in partnership with organizational leaders and stakeholdersFocus on key strategic objectives of operational excellence and drive process efficiencies resulting in performance improvement outcomesAnalyze and evaluate operational metrics/data to identify root cause factors impacting operational reliability and service deliveryIdentify lapses in compliance and conformance to established operational processes and procedures; coordinate with various internal teams to address gapsDesign, create, and monitor results from solutions that are implemented via data visualization tools, e.g., Grafana, PowerBIDevelop presentations and present findings with recommendations to key stakeholders and senior management within the MDR business unit
What You Will BringPrevious experience in one or more of the following areas is a must: Security Operations, Incident Response, Threat Investigation, and Analysis, or related field(s)Previous experience with Cybersecurity as a service and/or managed servicesBachelor’s degree, or commensurate practical experience, in a quantitative discipline such as Operations Analysis, Business Analytics, Information Systems or other related fieldExcellent quantitative and analytical skills with an aptitude for problem-solvingDemonstrated experience in taking complex analyses and turning them into actionable insightsExperience with data visualization tools, e.g., Grafana, PowerBIProficient in the use of Microsoft Office software, including Excel, Word, and PowerPointExcellent written and verbal communication skills, with the ability to effectively interact with various levels of management within the MDR business unitAdaptable, and comfortable with unstructured work and occasional shifting of prioritiesAbility to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detailKeen interest in Cyber and Information security
Applicants in Colorado, California, Washington, and New York City may email TalentAcquisition@sophos.com for the up-to-date salary ranges for the position.
What's Great About Sophos?
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.