Listing Description

Job Description

Our Security team consists of Organization Security, Security Operation Centre (SOC), Application security and IT security. We cultivate talent based on a number of important qualities such as innovation, integrity, teamwork, openness, and courage. As an employee, there is no greater perk than having a top supporting cast to help you achieve your personal and professional goals.

We compete within a dynamic and complex industry, with trends that are constantly evolving. Maintaining our edge requires a high level of engagement and passion. Producing impactful content requires critical thinking and organization, and team members must be able to operate autonomously in a results-driven environment. Communication skills will be put to the test as you will face many micro-interactions with industry partners, thought-leaders, and community members along the way.

As a member of security team, the balancing of controls between developing and security policies is a major task you will need to solve base on the experience and communication with internal teams before you made decision, our goal is to provide top level secure service for customers.

Responsibilities

• As an IT Security Helpdesk, you will served as the first point of contact for employees seeking technical assistance over the phone, system or email and perform remote troubleshooting through diagnostic techniques and pertinent questions. Local office infrastructure troubleshooting, implementation and response in secure IT assets.


• Act as an owner for local IT assets and Helpdesk.


• Desktop, laptop troubleshooting.


• Local wire/wireless network device configuration and implementation.


• Maintain office equipment such as printers, video and audio devices.


• VPN service.

Requirements

• Knowledge of security protocols and procedures would be a plus.


• Strong analytical and problem-solving skills.


• Excellent interpersonal and communication skills.


• Good in verbal and written English and Chinese.