Listing Description
Job Description for Global Operations Lead - Site Reliability Engineering (SRE)
This is a Sr. SRE Director role in the MxDR engineering team based out of North America responsible for leading global SRE operations. Embodying a Servant Leadership philosophy, you will help build a culture of speed, innovation, collaboration, and ownership moving forward. You will be responsible for building a strong team of contributors who work well together and raise the bar for a good working environment. As an engineering leader, you will report to the Director of engineering and will:
- Focus on the organizational health while meeting or exceeding engineering deliverable goals. This includes working across the organization and time zones (NAM and the globe) for collaboration
- Provide coaching, mentorship and leadership to the teams and motivate them to perform at their best
- Collaborate closely with senior technical leadership, product owners and other engineering teams drive the operational and observability capabilities of the MxDR Platform and Services.
- Leading teams responsible for customer facing platform, applications, and services in a 24x7x365 environment.
- Take ownership in driving and evolving the roadmap for the SRE Organization: particularly in the areas of infrastructure automation, observability, and AI Ops
- Design & map Key Performance Indicators (KPI’s) to achieve organization mission
- Leading teams focused on building scalable cloud-based solutions
- Strong written & verbal communication and organizational skills are essential
- Bring optimization and effectiveness in process and delivery of work
Basic Qualifications:
- 7+ years of experience in management of reliability engineers and engineering teams in a distributed capacity
- 5+ years of experience of leading teams via Agile process (Scrum, Kanban, Scrumban)
- 5+ years of experience of leading teams in an Amazon Web Services (AWS) environment
- 5+ years of experience in leading teams with a focus on CICD
- 5+ years of proven experience working effectively with distributed teams across North America and/or India and other countries around the globe
Preferred Qualifications:
- BS Degree in Computer Science or related technical field or equivalent practical knowledge
- Demonstrable ability to deliver large scale solutions that are easily understandable, maintainable, and diagnosable
- Experience with deploying, supporting, and monitoring new and existing services, platforms, and application stacks
- Experience analyzing complex application, database, network, and OS issues across a distributed large scale customer facing system
- Experience with DevOps tools, processes, and culture
- Experience with security compliance programs such as ISO, PCI, SOC 1 & 2, is strongly preferred
- Experience in CyberSecurity industry
- Strong organizational skills
- Excellent written and verbal communication skills
- Detail orientation and experience balancing multiple tasks and deadlines
- Ability interact with internal and external stakeholders at executive level
- Experience working with technical teams to build technology-based tools/solutions that will reduce costs and improve the overall program
- Experience in understanding test metrics, release process and developing them
- Proven successful delivery through professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Professional Skill Requirements:
- Uncommon ability and motivation to tackle problems and learn fast
- Ability to perform at a high level within a technical team
- Ability to work independently with minimal supervision
- Excellent communication and relationship skills
- Distributed teamwork
Listing Details
- Salary: $200000 - $250000
- Citizenship: Us Citizen
- Incentives: Bonus
- Education: Bachelors Degree
- Travel: No Travel
- Telework: Full Telecommute