Job Family Summary

The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns intermediate customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Provides wiki authorship, auditing and updating. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, Load balancer configurations, Licensing allocation, intermediate product troubleshooting, intermediate IP configuration, intermediate backbone structure, provide networking architecture solutioning, intermediate internal networking infrastructure knowledge. The Network Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

 

Career Level Summary

•       Requires basic to intermediate depth and/or breadth of expertise in own job discipline or field

•       Leads others to identify and solve complex problems

•       Works independently, with guidance in only the most complex situations

•       Provides observations to teams or projects (works well with team)

•       May provide guidance to standard project expectations

 

Critical Competencies

•       Systems Thinking: Enables optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ

•       Idea Creation: Examines new ideas of solutions, methods and products to ensure the potential and alignment with departmental and business goals

 

Key Responsibilities

•       Configure and troubleshoot for Firewalls & Load Balancers, Windows/Linux system administration

•       Create documentation for support and operations tasks regarding the above tools

•       Engineer and implement customized security solutions

•       Mentor and train lower-level Rackers

•       Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively

•       Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution

•       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships

•       Collaborate and share knowledge with other Engineers on the support floor

•       Act as advisor and creator of product policy and requirements

 

Person Specification

Knowledge

•       Intermediate knowledge of: Infrastructure, Automation (Preferred), NexGen Firewalls (For example: Cisco Firepower, Palo Alto etc), IPSEC and SSL VPN technologies,

•       Networking concepts and devices [All OSI Layers], Load balancers (For example: F5, Citrix), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies

oAdditional modules from different vendors (For example: GTM, APM, AFM)

oIntermediate Understanding of network packet analysis via tools such as packet captures on firewalls, logging for Palo Altos and TCP dump

oDeveloping knowledge in Networking, Windows administration, or Linux administration

oUnderstanding of how traffic flows through an environment, both hosting-based and cloud-based environments

•       Intermediate understanding of security concepts, principles, and technologies

•       Basic to intermediate Understanding of services and protocols commonly used in hosting environments: web servers, database servers, active directory protocols

•       Knowledgeable in the application of current and emerging network software and hardware technology and protocols

•       Interprets internal/external business challenges and recommends best practices to improve products, processes or services

 

•       Passionate about technology and has a desire to constantly expand technical knowledge

•       Detail-oriented in documenting information and able to own customer issues through resolution

•       Able to handle multiple tasks and prioritize work under pressure

•       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility

•       The ideal candidate possesses: Excellent written and verbal communication skills (fluency in multiple languages

is a plus)

Education

•       Bachelor's Degree in Computer Science, Management Information Systems, or a related technical field

•       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

•       Any combination of Python coding, Juniper, Cisco certifications, F5, Palo Alto, Netscaler, or combination of other relevant vendor certifications Experience Required

•       Industry experience 

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

 

 

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.