Listing Description
Job Description
The Role:
We are seeking seasoned malware and security savvy candidates to augment our team and contribute in the malware investigation, detection, classification, validation, and release activities in support of our leading edge advanced malware detection solutions.
Responsibilities:
- Handle customer detection issues, provide prompt and accurate feedback to customers
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Discover, track and analyze latest malware, network and email cyber threats
- Document knowledge in the form of knowledge base tech notes and articles
Qualifications
Additional Qualifications:
- Strong problem solving, troubleshooting and analysis skills
- Experience working in fast-paced development environments
- Excellent written & verbal communication skills
- Excellent inter-personal and teamwork skills
- Self-driven, proactive, hardworking, team-player with a good sense of humor
- Proficiency in written and spoken English.
- BS/MS in computer science or equivalent experience
Listing Details
- Citizenship: Not Provided
- Incentives: Not Provided
- Education: Not Provided
- Travel: Not Provided
- Telework: Not Provided