Listing Description

SUMMARY OF RESPONSIBILITIES 

The Cybersecurity Analyst will provide enterprise-level information security assistance to the organization. They will diagnose and troubleshoot information security related issues. They will be responsible for the protection of company assets to include people, data, and related information systems. This role will interact with individuals directly either through chat, email, remote login or by phone. 

ESSENTIAL DUTIES 

• Responsible for the review of any LOW-MEDIUM security alert from all security systems (MS O365, MS CAS, MS Defender, Qualys, Bitdefender). 


• Responsible for the review of O365 and Azure Secure Scores; remediate vulnerabilities as necessary 


• Responsible for Vulnerability Management (Qualys); works closely with Patch Management team 


• Provide metrics on assigned security systems (Qualys, Bitdefender, CAS, MS Defender) 


• Responsible for security related helpdesk tickets 

• Assist in the creation and maintenance of Information Security policies 


• Conduct third-party risk assessments  


• Ask team members targeted questions to quickly understand the root of the problem. 


• Navigate team members through actions, either via phone, email or chat, until they have solved a security issue. 


• Escalate unresolved issues to appropriate internal teams (e.g. software developers). 

• Provide prompt and accurate feedback to customers. 


• Refer to internal database or external resources to provide accurate security solutions. 


• Ensure all security issues are properly logged. 


• Prioritize and manage several open issues at one time. 


• Document technical knowledge in the form of notes and manuals. 

• Maintain jovial relationships with clients. 


• This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORKING CONDITIONS 

• Primarily working indoors, office environment. 


• May sit for several hours at a time. 


• Prolonged exposure to computer screens. 


• Repetitive use of hands to operate computers, printers, and copiers. 

REQUIRED EDUCATION AND EXPERIENCE  

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent work experience and/or education 


• 3-5 years Hands-on experience as an Information Security Analyst or similar role 


• CompTIA Security+ or comparable Information Security certification(s) 

• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) 


• Hands-on experience with Windows/Linux/Mac OS environments 

PREFERRED EDUCATION AND EXPERIENCE  

• CISSP, CEH, CISM 

• Experience working with Vulnerability Management solutions (Qualys, Tenable, Rapid7) 


• Experience working with Microsoft Azure or Amazon Web Services (AWS) 


• Experience working with Microsoft Cloud App Security (CAS) 


• Experience working with Antivirus software and Malware remediation (Bitdefender, McAfee, Malwarebytes) 


• Experience working with Active Directory management 

• Experience working with Data Access Request (DSR) and eDiscovery or related tools 


• Experience working in property management, real estate, or similar industry 


• Experience working in fast pace, high-growth company 

REQUIRED KNOWLEDGE 

• Computers— Knowledge of computer hardware and software, including applications and programming. 


• Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

REQUIRED SKILLS 

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. 


• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 


• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 


• Troubleshooting — Determining causes of operating errors and deciding what to do about it. 


• Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. 

• Service Orientation — Actively looking for ways to help people. 


• Time Management — Managing one's own time and the time of others. 


• Speaking — Talking to others to convey information effectively. 


• Writing — Communicating effectively in writing as appropriate for the needs of the audience. 

WORK STYLES & BEHAVIORS 

• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. 


• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. 


• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. 


• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. 

• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. 

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. 

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