Listing Description

About the Role

The Security Lead is a member of the Global Security Team (GST) in a regional location, and helps support the provision of holistic security and risk management services at multiple WeWork locations. This position reports to the Regional Security Manager based in the assigned territory (in this case, LATAM).
 

Responsibilities

The Security Lead helps support holistic security management for WeWork, to include physical security, crisis management, and technological and operational security design and implementation. The Security Lead's main responsibilities involve administration and maintenance of multiple systems, to include access control, CCTV, service management systems and ticketing software.  WeWork locations and members are our core clients, and the largest priority for this role is enabling new building openings and ensuring the security of established locations through such work.  
 

The Security Lead will help enable the GST to carry out its core mission statement, which is to secure and safeguard the WeWork member community's passion to succeed while doing what they love.
 

Duties & Responsibilities

• Daily administration and maintenance of current service agreements

• Manage all service requests for repairs, maintenance and projects

• Manage the regional security Salesforce (helpdesk) ticketing system

• Troubleshoot security problems and assess the need for external service

• Assign access cards to new employees, cleaners and contractors

• Schedule dates for service, work reviews and building reviews

• Assist in the execution of security upgrade projects

• Track trends in tickets and service needs to assess changes in our hardware or applications

• Support new building openings by providing risk assessments, drawings reviews and physical security expertise

• Coordinate with vendors to ensure timely completion of service/projects

• Facilitate the completion of new building-opening checklists and follow on maintenance schedules

Experience

• 5+ years experience in Security operations in a corporate environment

• Demonstrated experience managing (installing, programming, and troubleshooting) access control software

• Experience managing and/or monitoring CCTV systems

• Experience with helpdesk applications and service management software

• Understanding of basic networking concepts (IP addresses, MAC addresses)

• Highly proficient in all Microsoft applications - have the ability to learn and use new platforms

• Ability to liaise in a professional manner with WeWork members, execs, and external safety and security organizations

• Demonstrated high level attention to detail and strong organization skills

• Ability to multitask across multiple platforms, departments, time zones, and cultures when necessary

• Understanding that Security is a 24/7 function - working nights and weekends may be required on occasion as well

•  Intermediate English
   

Preferred Experience

• Experience with S2 Access Control System

• Experience using Salesforce ticket management system

• Experience with Google apps and programs