Senior IT & Security Manager - Swiftly, Inc. Remote Bookmark Share Print 336 0 1

Listing Description

Company Description
Swiftly is a mission-driven company and the first Connected Transit Platform that helps transit agencies improve their service reliability, passenger information, and operational efficiency. Over 115 transit agencies in 8 countries partner with Swiftly today and we touch over 1.7 billion transit trips per year. Agencies that partner with Swiftly are able to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is increased ridership, fewer passenger complaints, and more reliable transit operations.


About the Role

Swiftly is seeking our very first Senior IT & Security Manager! As we continue to grow, we need an IT and information security expert to help us take our systems, processes, and policies to the next level so that the Swiftly team can do their best work at scale while also keeping employee and customer data safe and secure. 

This is an individual contributor role to start (and likely for at least 12–18 months), with responsibilities spanning a very wide range of altitudes — from the highest level of strategy to handling day-to-day tactical tasks. Our IT ecosystem is almost entirely cloud-based, so deep familiarity with cloud technologies is a must. As the primary owner for all employee- and company-related IT / security responsibilities (note: we have a separate team that manages DevOps/CloudOps), your role will consist of three main parts, in this order of urgency:

1. Day-to-day employee support and IT maintenance — including directly providing help desk support, being a key part of onboarding and offboarding, provisioning and deprovisioning, and maintaining the company’s IT assets
2. IT strategy, policies, infrastructure, and projects — including owning business-critical IT projects, establishing relevant policies and guidelines, employee access control, and system automation
3. Security — including implementing policies and practices across the company that help us be more compliant with key security/privacy frameworks

If wearing all these hats and operating across all these levels sound not only feasible but exciting to you, we would love to chat!

Swiftly's physical office is located in San Francisco. However, we are open to candidates across the U.S., with preference toward Denver, LA, and San Francisco Bay Area. #LI-Remote

Responsibilities: Day-to-day employee support and IT maintenance (most immediate need)
  • Establish an efficient employee helpdesk and ticket system with clear SLAs, and provide day-to-day troubleshooting and resolve service requests from employees in alignment with SLAs
  • Partner closely with the People Team to maintain a great new hire onboarding experience, and streamline the offboarding process
  • Own end user IT onboarding, offboarding, hardware procurement, provisioning, and de-provisioning
  • Train employees on relevant software and hardware
  • Ensure audio-visual setup is effective and smooth for meetings (both in-person and remote), conference rooms, meeting areas, and internal events — either through setting these up yourself or working through local teams and/or office vendors
  • Track and maintain IT assets (software and hardware inventory)
  • Manage IT vendors, including sourcing new vendors, contract negotiations, and due diligence
  • Support customer-facing teams (Sales, Customer Success, etc) in addressing customer questions/requests that relate to our IT and/or security policies, practices, and protocol

    • Responsibilities: IT strategy, policies, infrastructure, and projects (phase 2 need)
  • Analyze our current systems and processes, and proactively identify, prioritize, plan, and execute IT projects to improve, update, upgrade, and/or automate our tools
  • Develop and implement IT policies and best practice guides for the organization
  • Partner with the Business Operations Team, People Team, and other stakeholders across the company to develop and implement Swiftly’s employee access control and employee access provisioning frameworks and processes
  • Partner with business stakeholders to ensure that our mission-critical systems integrate and talk to each other effectively and efficiently
  • Partner with key stakeholders across the organization to identify, deploy, and/or support new tools or solutions as needed for business
  • Identify and implement opportunities to automate and streamline systems across the company
  • Partner with stakeholders at Swiftly to troubleshoot vendor-related issues and integrate vendor software into our internal infrastructure
  • Provide IT trainings and resources as relevant

    • Responsibilities: Security (phase 3 need)
  • Follow industry-standard security best practices to keep employee data, customer data, and Swiftly intellectual property safe and secure
  • Lead the review, implementation, monitoring, and enforcement of information security policies across the company
  • Partner with stakeholders at Swiftly to ensure our internal policies, practices, and systems are both compliant with key security frameworks and certifications (e.g SOC 2, ISO 27001 etc) and make sense for the business
  • Manage third-party security reviews and audits
  • Implement and oversee software patching, technological upgrades, and other impactful changes to the information security environment for employee laptops and other employee-related equipment/assets
  • Be on-call to assist with security incident responses in the event of a breach

    • What we’re looking for:
  • 4+ years of experience leading IT operations and strategy
  • 2+ years of experience with information security, with a deep understanding of cloud-based employee/company tools
  • Demonstrated experience effectively owning day-to-day IT tasks as well as running large, complex projects
  • Demonstrated experience managing Macs, Windows machines, SaaS products, cloud technologies, VPN technologies, security monitoring applications, computer network penetration testing and techniques, and A/V solutions for employee- and company-related needs
  • Excellent analytic and troubleshooting skills addressing problems that span multiple domains (software, hardware, networking, systems)
  • Demonstrated experience delivering long-term solutions to technical problems and implementing automation solutions to help streamline processes
  • Demonstrated experience implementing IT and security solutions that helped companies scale
  • Proven ability to develop and oversee an organization-wide security and privacy program
  • Strong knowledge of information security, compliance, privacy, and/or other security standard methodologies, principles, and frameworks (e.g. SOC 2, ISO 27001, GDPR, etc)
  • Strong experience supporting geographically-distributed employees — across states in the U.S. and abroad
  • Excellent attention to detail; strong written and verbal communicator with a service oriented attitude
  • Track record of effectively handling multiple priorities and projects simultaneously, and independently driving projects from end to end
  • Track record of establishing trust with and influencing individuals across levels and teams
  • Growth mindset both for yourself and your fellow teammates: you love learning and helping those around you grow
  • Open to feedback (a core Swiftly value!), approaches debates with humility, and prioritizes win-win solutions wherever possible
    • **FOR COLORADO CANDIDATES ONLY:**
    In accordance with the Colorado Equal Pay for Equal Work Act (SB19-085), the approximate Colorado salary range for this role is $100K to $145K. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate's relevant work experiences/skills, and geographic location within Colorado. Note: salary ranges for non-Colorado candidates may be higher or lower than the Colorado numbers above depending on location. 

    Salary is one component of Swiftly's total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks

    Beyond the Skills:
    - We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
    - Team. You’re a team player that believes in working with others to accomplish big goals.
    - Communication. You believe openness and honesty underpin effective communication.
    - Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.
    - Growth. You are passionate about our work of growing the smart transit industry.
    - Diversity. You cherish other perspectives and opinions.  
    - Impact. You regularly evaluate the return on investment to optimize for positive impact.

    Benefits:
    - Competitive salary
    - Stock options for every employee
    - Medical, Dental and Vision
    - 401k with Employer Match
    - Flexible Spending Account (FSA)
    - Home office setup reimbursement
    - Monthly cell/internet reimbursement
    - Monthly Education Reimbursement
    - Flexible PTO with a required minimum
    - Flexible work environment
    - 17 paid holidays - including 4 holidays in months without US national holidays in 2022
    - 8 fully paid weeks of leave for child birth/adoption

    We are a truly mission-driven culture that is set to change the world of transit


    COVID-19 Vaccination Policy
    As a tight-knit company where we have the utmost concern and care for our team members, Swiftly has adopted a mandatory COVID vaccination policy.

    This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

    We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Swiftly will be required to share a copy of their vaccination certification or present documentation to request an exemption.

    In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide Swiftly People Ops with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

    We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.

    Because we work with public agencies, we participate in E-Verify.

    Interested?
    Don’t just hit the apply button. We want to hear more about you. Tell us:
    - Why are you passionate about mobility?
    - What interests you about Swiftly?

    Listing Details

    • Citizenship: Not Provided
    • Incentives: Not Provided

     

    • Education: Not Provided
    • Travel: Not Provided
    • Telework: Not Provided

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