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  • Solutions / Services Consultant

    ZeroFOX

    As a ZeroFOX Solutions Consultant, you will join a team of highly skilled individuals working at the intersection of social media and cyber security. This position focuses on providing platform optimization, customer training, platform implementation services, and advisory services to our customers globally. In this role, you will focus on working with our partners, mid-market customers and enterprise customers to deliver services both remotely via web and locally onsite, as the scope of the engagement prescribes.

Description

As a ZeroFOX Solutions Consultant, you will join a team of highly skilled individuals working at the intersection of social media and cyber security. This position focuses on providing platform optimization, customer training, platform implementation services, and advisory services to our customers globally. In this role, you will focus on working with our partners, mid-market customers and enterprise customers to deliver services both remotely via web and locally onsite, as the scope of the engagement prescribes.


Responsibilities

  • Consistently deliver successful engagements which result in an informed customer that understands the benefits and value of the ZeroFOX Platform, has an optimized implementation tailored to their specific business needs and has been successfully transitioned from Sales to our Services and Customer Operations teams
  • Work with Sales and Customer Operations teams to define individual customer requirements, engagement schedules and service execution milestones
  • Build strong relationships with customers, partners, and team members
  • Provide regular updates to both customers and ZeroFOX Leadership on project progress
  • Create training documentation and provide hands-on training to the Customer
  • Deliver onboarding / implementation services and provide a smooth project transition to our Services and Customer Operations teams
  • Tailor platform optimizations and any customizations based on client requirements
  • Assist the Director of Global Field Support & Services in defining and/or enhancing service and methodologies based on lessons learned and feedback from customers
  • Leverage knowledge from multiple domains to provide customers with comprehensive solutions
  • Identify opportunities for additional products and services at existing Customers
  • Mentor and share knowledge with Customers
  • Perform integration development assistance to meet customer requirements
  • Develop Best Practices based on field experience

Details

  • Travel Up to 25%
  • Incentives Stock options
  • Clearance & Citizenship No requirements
  • Remote Work No remote work
  • Education Bachelors Degree
  • Salary Range Not provided

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Company Ratings powered by

  • 3.6

    Overall Rating - Satisfied


  • Culture and Values 3.5
  • Work/Life Balance 3.3
  • Senior Management 3.2
  • Comp and Benefits 3.2
  • Career Opportunities 3.2