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  • Security Operations (SOC) Manager

    ZeroFOX

    ZeroFOX seeks a Global Security Operations Manager to help lead the first ever social media security-based operations and incident response team in Baltimore, Maryland. The Global Customer Operations team protects our customers from threats outside of their firewall to include social media; the open, deep and dark web; mobile app stores and countless digital platforms. In this role, the SOC Manager will guide and direct teams of security analysts on their day-to-day workflows, which includes investigating and responding to alerts, conveying the gravity of incidents, as well as recommending actions and remediations to adjust customers’ threat postures.

Description

As a leader, this candidate will have ample opportunities to mentor, support, and contribute to multiple teams and initiatives that affect the entire organization through secure usage of technology, industry standards, and best practices. Nonetheless, the SOC Manager should not be afraid to roll up their sleeves, whether reviewing code, performing deep dive analysis of threats, testing SOC systems, or helping with deployments. In addition to hiring and training analysts, this leader can effectively coordinate escalation paths, identify pain points with the team and suggest areas of improvement which include automation or use of external services. Candidates who apply institutional knowledge of a traditional SOC or MSSP/MDR operation to the new landscape of external cybersecurity threats will be given priority consideration.

This is a high visibility, high impact role within ZeroFOX--the selected candidate will maintain a clear focus on customer needs and requirements while collaborating internally across multiple business units to escalate and communicate security


Responsibilities

  • Leads the Global Security Operations team on a daily basis in support of all designated alert investigation and response functions with little oversight
  • Lead the Global Security Operations team amidst changing business needs and requirements across an ever-evolving digital risk protection landscape
  • Operate in a strategic capacity while remaining involved in the tactical day-to-day operations within the analyst teams, particularly optimizing the workflow of an alert to escalation path
  • Hire and coordinate closely with systems automation engineers and product teams to implement and maintain tooling
  • Continuously evaluate the effectiveness of alerts and analyst teams to help improve workflow items and recommendations for better / more agile analysis
  • Drive incident response for customers, pulling in appropriate resources across business units when appropriate
  • Provide reports on incidents internally and to customers; provide information and strategic guidance to leadership during incidents and crises
  • Monitor key performance indicators, determine gaps in performance metrics, and recommend / execute upon change management techniques for efficiency / quality improvements
  • Ensure analyst team receive timely and effective training on all current and new technologies and processes
  • Develop a deep understanding of operational risks and drives the response process in order to minimize the impact of these risks
  • Evaluate existing technical capabilities and systems and identify opportunities for improvement

Details

  • Travel Up to 25%
  • Incentives Stock options
  • Clearance & Citizenship U.S. Citizenship
  • Remote Work No remote work
  • Education No requirements
  • Salary Range Not provided

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Company Ratings powered by

  • 3.6

    Overall Rating - Satisfied


  • Culture and Values 3.5
  • Work/Life Balance 3.3
  • Senior Management 3.2
  • Comp and Benefits 3.2
  • Career Opportunities 3.2