Listing Description
JD Network Security Engineer II
Day Shift Time: 09:30am to 6:30 pm IST (Wed-Sun)- 5 days working
Job Responsibilities
1. Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing
2. Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls
3. DNS Management.
4. Palo Alto Cloud firewall. Perform incident management identification, assist in managing and escalation.
5. Ensure adherence to customer & SLA commitments
6. Monitor ticket response times and take appropriate actions to ensure team response time targets are met.
7. Maintain the health of the network and respond to issues detected. Escalate to VIAC staff accordingly.
8. Routine technical troubleshooting across the network/network security space; participate in incident calls.
9. Maintain connectivity between all VIAC offices and our cloud environments
10. Firewall Rule Changes
11. NAC exceptions/troubleshooting
12. Work with ISPs to troubleshoot ISP issues.
13. Work in AWS to do upgrades/maintenance on VM network devices (EC2 level work like backups/snapshots, changing basic interface setting, etc)
Skill Set
1. Palo Alto PS – 820, Vm Series, Panorama
2. Oracle Talari SD-WAN, currently being replaced by Palo Alto ION SD-WAN
3. Cisco Switch environments (9300, 9500, 9200, 2960)
4. Cisco ISE NAC
5. Meraki Wireless/ Any Cloud exp.
6. ServiceNow for ticketing, change, etc.
The ideal candidate possesses:
A minimum of 4 years of recent networking experience.
Excellent written and verbal communication skills
Critical thinking skills and the ability to provide solutions with precision during high-pressure situations.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Listing Details
- Citizenship: Not Provided
- Incentives: Not Provided
- Education: Not Provided
- Travel: Not Provided
- Telework: Not Provided